Support and contact

In order to help protect your information and money, when you contact us, you will be asked a number of questions about you and your policy with us.

We have recently updated our process, and therefore it may be helpful for you to have a recent statement to hand in order to complete security and enable us to help you.

Accessibility support

We're always here to help, so if your personal circumstances mean you need some extra support, please contact us to discuss the services you need.

Fund prices and performance

Get up-to-date fund information and performances. Select the fund range that applies to you. 

Estimated processing times

Here you can find estimated processing times for some of our common processes on the Aegon Platform, Aegon Retirement Choices (ARC) and One Retirement.

How to make a complaint

We’re sorry to hear that something hasn’t gone to plan. Find out how to make a complaint.

Staying safe online

Find out how to protect your retirement savings as well as some handy online security tips. 

Bereavement and Power of Attorney

We understand this is a difficult time and we're here to support you.

Read our guides

Not found what you're looking for?

If our guides can't answer your query try our FAQs or get in contact with us.

Frequently asked questions (FAQs)

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Get in contact with us

Customer services

About us

Our story started over 190 years ago, when we were founded as Scottish Equitable here in the UK. Today we're part of Aegon group – an international provider of life insurance, pensions and asset management.

Our UK team are focused on providing retirement, investment, workplace savings and protection solutions to over 3.8 million customers.1 To do that we work with financial advisers and employers, to help improve peoples' financial wellbeing.

1Information as at 31/12/2021

What can we do for you?

  • Advisers – we’re focused on championing the value of financial advice, helping advisers navigate industry changes and provide support to help advisers get their clients closer to their financial goals.
  • Employers – we’re committed to providing a solution that can meet employers’ requirements – regardless of the size, complexity or future plans of their business.
  • Customers – whether you’re an individual or have an Aegon workplace pension through your employer, we’re passionate about supporting you with your retirement plans and to make managing your savings easier.

Visit our about us page to find out more about our team and what we’re doing for our community and the environment. 

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